Return & Refund Policy
Last Updated: October 22, 2026
At Trendva, we aim to provide a smooth, secure, and reliable experience when purchasing digital ebooks and downloadable educational resources. Please read this Return & Refund Policy carefully before placing an order.
1. Digital Products Policy
Trendva primarily sells digital products, including ebooks and downloadable PDF resources. Since digital products can generally be accessed or downloaded immediately after purchase, all sales are generally final once the digital product has been delivered or made available for download, except where a refund is required by applicable law or an exception described in this policy applies.
We do not normally accept returns or offer refunds simply because a customer changes their mind, purchases the wrong product, or no longer wishes to use the purchased digital content.
2. When Are You Eligible for a Refund?
You may request a refund in the following situations:
A. Duplicate Payment
If a technical error or payment processing issue causes you to be charged twice for the same order, the duplicate payment may be refunded after verification.
For example, if you purchase an ebook once but the amount is deducted twice for that same purchase, we will verify the transactions and arrange a refund for the confirmed duplicate charge.
B. Payment Successful but Product Not Received
If your payment is successful but your order confirmation, download link, or purchased ebook is not delivered because of a technical issue, please contact our support team.
We will first try to resolve the issue by providing the correct download link or restoring access to your purchased product. If the issue cannot be resolved within a reasonable time, a refund may be provided, subject to verification and applicable law.
C. Technical Issues Preventing Access
If a technical problem on our website or with the delivery system prevents you from accessing your purchased ebook, please contact us with the relevant order details.
We will make reasonable efforts to fix the issue or provide an alternative way to access the product. If we cannot resolve the problem, we will review your refund request.
D. Incorrect or Defective Digital File
If the file delivered is corrupted, incomplete, or materially different from the product description, please contact us. We will investigate the issue and, where appropriate, provide a corrected file, replacement download, or refund.
3. When Are Refunds Generally Not Available?
Refunds are generally not available in the following situations, except where required by applicable law:
You have changed your mind after purchasing an ebook.
You purchased the wrong ebook or selected the wrong product.
You no longer need or want the purchased content.
You have successfully downloaded or accessed the product and there is no verified technical or product-related issue.
You are dissatisfied solely because the ebook did not meet personal expectations that were not part of the product description.
Please review the product description, contents, format, and other available details before completing your purchase.
4. How to Request a Refund
To request a refund, contact our support team using the contact details provided on our website.
Please include the following information:
Your full name
Your order number
The email address used for the purchase
The payment date and amount
The reason for your refund request
Relevant payment transaction details or screenshots, if available
For duplicate payments, please provide the transaction references for both charges if available. Never send your password, card PIN, CVV, or OTP.
We may request additional information reasonably necessary to verify the order or investigate the reported issue.
5. Refund Review and Processing
Once we receive your request, we will review the order and payment details.
We aim to respond to refund requests within 3–5 business days.
If a refund is approved, we will initiate it through the original payment method or the relevant payment provider’s refund process, where supported.
The time taken for the refunded amount to appear in your account depends on the payment gateway, bank, card issuer, or payment provider.
If a duplicate charge is confirmed, we will arrange a refund for the duplicate amount.
If the issue can be resolved by restoring access or providing a corrected file, we may offer that solution where appropriate.
These timeframes are estimates and may vary depending on the circumstances and payment provider. Any applicable legal rights remain unaffected.
6. Cancellation Policy
Because our products are digital and may be delivered immediately after payment, order cancellation may not be possible once access or download has been provided.
However, if you contact us promptly before delivery, we may review your cancellation request. Any cancellation or refund will be handled in accordance with applicable law and the circumstances of the order.
7. Payment Gateway and Bank Delays
Trendva does not control the processing time of banks, card issuers, or third-party payment providers. Once an approved refund has been initiated, any additional delay in crediting the amount is generally handled by the relevant payment provider or bank.
If the expected refund has not appeared within the timeframe communicated by your payment provider, please contact us with your order number so we can help you check its status.
8. Contact Us
If you have any questions about this Return & Refund Policy or need help with a purchase, please contact us using the official support email or contact form published on our website.
Website: https://trendva.in/
Support Email: support2026@trendva.in
We will do our best to help resolve payment and digital product delivery issues fairly and promptly.
9. Policy Updates
We may update this Return & Refund Policy from time to time to reflect changes in our services, payment processes, or applicable laws. Any updates will be published on this page with a revised “Last Updated” date.
Purchases remain subject to the policy and applicable legal requirements relevant to the transaction.
Important: Nothing in this policy limits any consumer rights or remedies that cannot legally be excluded under applicable law.